Jobs wanted
No. 1 2nd of June 2012
EXTENDED RESUME:
MOTURI GEOFFREY NYACHWAYA
FOOD AND BEVERAGE SERVICE AND SALES MANAGEMENT ADVANCED
CONTACT DETAILS
Postal address: P.O Box 61774-00200
Nairobi – Kenya.
Email : nyachwayamoturi@yahoo.co.uk
Cell : +254711122849/+254733319107
PERSONAL DETAILS
Gender: Male
Date of Birth: 12th October, 1974
Marital Status: Married
Nationality: Kenyan
Residence: Kenya
MISSION STATEMENT
Equipped and ready to make significant impact in Quality service and enhanced bottom line through an attitude of excellence and SAVVY business practices.
PERSONAL ATTRIBUTES
A visionary and innovative hotelier with a keen eye for detail and an outstanding ability to convert gaps in the market into opportunities while at the same time demonstrating a high level of integrity and an attitude of excellence.
PROFFESSIONAL SKILLS
INFORMATION TECHNOLOGY
- Microsoft Office Suite
- Micros/Fidelio
- Hotel Information systems
MANAGEMENT SKILLS
- Financial skills
- Training Skills
- Analytical skills
- Problem Solving skills
- Crisis Management skills
- People Management skills
- Communication skills
HOSPITALITY OPERATIONS SKILLS
- Food and Beverage/Conferencing
- Front office
- Guest Services
- Lodging security
- In Room Dining
LANGUAGE SKILLS
Language Written Spoken
- Luganda Good Good
- Somali Fair Fair
- Italian Good Good
- Swahili Excellent Fluent
English Excellent Fluent
PROFFESSIONAL TRAINING
Institution Duration Award
Kenya Utalii University College 2007-2008 F&B Service and Sales(Advanced)
Kenya Utalii University College 2002-2003 F&B Service and Sales(Basic)
POSITION AND ORGANISATION CLASSIFICATION DURATION
Outlets Manager,The Great Rift Valley Lodge(Kenya)5-Star July, 2011-To Date
KEY RESPONSIBILITIES:
• Establishing expected standards for service to guests and members, decor, housekeeping, food quality, and banquet operations
• Managing the Hotel to achieve the set financial target
• Meeting and Greeting guests
• Establishing and maintaining cordial relationships with hotel members
• preparing budgets, marketing strategies and setting targets for the Hotel
• Reviewing and analyzing expenditure, financial, and operations reports to determine requirements for increasing profits, such as need for increase in subscription
• Recommending capital expenditures for acquisition of new equipment, which would increase efficiency and services
• Approving requisitions for equipment, materials, and supplies within limits of the budget
• Directing investigations into causes of customer complaints and report to Management Committee, if necessary
• Recruiting and monitoring staff
• Conducting performance appraisal/review for staff members under my supervision
• Meeting regularly with department heads to keep informed, offer direction, plan and coordinate
• Informing new members of the Hotel's rules and regulations
• Responsible for the overall management of the operations of the Hotel
POSITION AND ORGANISATION CLASSIFICATION DURATION
F&B Manager Kolping Hotel (Tanzania) 3-Star Jan,2010-June,2011
KEY RESPONSIBILITIES:
- Ensuring the highest level of guest satisfaction by developing Brand standards and SOPs.
- Managing the function of all F&B personnel through supervision of all outlets.
- Monitoring present and future trends, practices and systems in the hotel industry, determining and ensuring execution of competitive programs.
- Participating actively in selling the hotel through the personnel involved.
- Conducting weekly inspections and ensuring physical facilities are kept in optimal condition by full implementation of Preventive Maintenance programs.
- Overseeing service quality improvement initiatives through total quality management.
- Responsible for safety and security of guests and employees and ensure that emergency procedures are established, practiced and enforced.
- Lead a dynamic and professional team in the delivery of quality hospitality services that meet and exceed customer needs at all times.
POSITION AND ORGANISATION CLASSIFICATION DURATION
Duty Manager-Africana Hotel (Uganda) 5-Star Nov 2009-Dec2010
KEY RESPONSIBILITIES
- Developing and implementing strategic plans, goals and programs to ensure an ongoing basis of optimum guest satisfaction, sales potential and profitability.
- Ensuring the highest level of guest satisfaction by developing Brand standards and SOPs.
- Managing the function of all F&B personnel through supervision of all outlets.
- Monitoring present and future trends, practices and systems in the hotel industry, determining and ensuring execution of competitive programs.
- Participating actively in selling the hotel through the personnel involved.
- Conducting weekly inspections and ensuring physical facilities are kept in optimal condition by full implementation of Preventive Maintenance programs.
- Overseeing service quality improvement initiatives through total quality management.
- Responsible for safety and security of guests and employees and ensure that emergency procedures are established, practiced and enforced.
- Leading a dynamic and professional team in the delivery of quality hospitality services that meet and exceed customer needs at all times.
POSITION AND ORGANISATION CLASSIFICATION DURATION
Bars Manager-Utalii Hotel(Kenya) 4-Star Aug.2008-Nov2009
KEY RESPONSIBILITIES
- Directly in charge of the management of 2 bars, Room service, two Restaurants and the Pool Terrace.
- Ensuring that quality and profitability goals are met.
- Responsible for Staff training within the food and beverage department
- Maintaining safe conditions for both guest and employees.
- Leading a dynamic and professional team in the delivery of quality service that meets customer satisfaction at all times.
- Ensuring that guest service standards are maintained at all times and that operating equipment and machines are in perfect condition at all times
- Leading development and implementation of Restaurant business strategy and annual business plans.
- Developing and implementing marketing strategies that ensure business growth and profitability.
POSITION AND ORGANISATION CLASSIFICATION DURATION:
Supervisor-Utalii Hotel(Kenya) 4-Star Sept2003-Dec2006
KEY RESPONSIBILITIES
- Reports to Management Training Lecturer.
- Rotational Management training involving all the different Food and Beverage outlets.
- Directly in charge of the main restaurant, Ukarimu café, room service and the Hotel lounge.
- Duty management.
- Maintenance of high operational standards within the outlets.
- Supervision of the outlet trainees.
- Presiding over outlet staff briefings.
- Profit and loss responsibilities over all the outlets under my jurisdiction
- Development of highly successful students at all outlet operations.
INTERESTS AND HOBBIES
- Making adventures
- Socializing
- Traveling
- Brain games.
SUMMARY OF KEY ACHIEVEMENTS IN THE HOSPITALITY INDUSTRY
- Cost control and sales promotion : Originated STROC (Sell as you Totally Reduce Our Costs) a concept focussing on training, effective controls, cost reduction measures and sales promotion incentives and strategies thereby boosting profit levels and minimising costs.
- Training: Initiated comprehensive training programmes focussing on exceptional service, going the extra mile, a culture of excellence and inspired Service standards.
PROFESSIONAL DEVELOPMENT PLANS
IMMEDIATE:
- To Pursue a BSc degree in Hospitality Management.
SHORT TERM:
- Pursue a masters (MBA) degree preferably in Human Resource Management.
REFERENCES
PROFESSIONAL
Mr. Charles Gitau,
F&B Manager,
Utalii Hotel,
P.O Box 31052,
Phone:+254721591729,
NAIROBI.
Mr.Tom Aura,
Deputy H.O.D (F&B),
Kenya Utalii College,
P.o Box 31052,
Phone:+254722720646.
NAIROBI.
Mr. Gilbert Oduor,
Senior Lecturer (F&B)
Utalii Hotel;
P.O Box 31052,
Phone:+254722362322,
NAIROBI.
